Groundwire Systems

Support

Support

Need help with a Groundwire Systems app? Email us and a person will read it.

Email Support

What to include

To help us sort it out quickly, tell us:

  • your store's Shopify domain;
  • which app and which feature you were using;
  • what you expected to happen, and what happened instead; and
  • a screenshot, if you have one.

We answer as promptly as we reasonably can.

Billing and plans

Billing, plans, trials, and cancellations for Product/PO/Transfer Management are handled by Shopify in your admin, under Apps → Product/PO/Transfer Management → Pricing. That page is where you change or cancel your plan, and where your receipts live.

Data and deletion

You can request a copy of your store's data, or its deletion, at any time by emailing GroundwireSystems@gmail.com. Our Privacy Policy explains what each app accesses and how it is deleted, and our Terms of Service cover how the apps work.