Privacy Policy — Product/PO/Transfer Automation
Effective July 1, 2026. Last updated July 26, 2026.
Groundwire Systems LLC (“we,” “us”) builds Product/PO/Transfer Automation (the “App”), which imports and manages products, purchase orders, and transfers in your store from your vendor, and other, files. This policy explains what the App accesses, why, where it is kept, and how it is deleted.
Sales platforms this App supports. Shopify. When we add another platform, it is added here and the description below is extended to name what the App reads and writes on it; nothing else in this policy changes.
What the App accesses
Your store data (Shopify). With your permission, the App reads and writes your products, inventory, locations, publications (sales channels), inventory transfers, and inventory shipments (receiving) to do its job. The App does not request access to your customers or your orders — it holds no shopper names, addresses, payment details, or order history.
Account information. When you install or sign in, Shopify provides an authentication session so the App can act on your store. It may include the name, email, and locale of the person authenticating. We store it only to keep you signed in.
Information you provide. To run the features you choose, the App stores what you enter: import files’ contents (product details, SKUs, costs, prices), your mapping templates and rules, reorder targets, purchase-order drafts, and an import history. For the optional image and price-check features, it stores the vendor portal links you add and the login session cookie you paste for them — encrypted, and sent only to the site you saved it for. The App can also offer AI-assisted help with mapping. Where that help is switched on and the App cannot match a column in an uploaded file on its own, it sends that column’s heading and a few sample values to our AI provider (Anthropic) to suggest a match — never the whole file. See subprocessors below.
Vendor website content. When you point a feature at a vendor’s catalog page, the App fetches and caches that page’s public product information to read it.
Billing and usage. To apply your plan’s limits, the App records your store’s domain, plan, and usage counts (such as active vendors and import totals). Payments are handled entirely by Shopify — the App never sees your card or bank details.
App protection. To protect the App against use our Terms prohibit — in particular Section 8, which bars installing it to build a competing product — the App records a one-time profile of your store the first time you open it: the date the store was created, its plan name, whether it is a development store, its storefront domain, the domain part of its contact email address, and how many products it held. It stores your store’s domain and the date it made that record alongside them. If your store installed the App before this protection existed, that profile was made the next time the App was opened rather than at install. The App also counts how many times each of its pages has been opened, keeping the first and most recent time for each rather than a record of every visit. It records the domain of that email address, never the address itself. This record is visible only to us, and nothing in it changes how the App works for you.
How we use it
Only to provide the App’s features, enforce your plan, protect the App against prohibited use, keep the service working, and diagnose errors. We do not sell your data, and we do not use it for advertising.
Who processes it (subprocessors)
- Shopify — the platform the App runs on.
- Neon — database hosting (United States).
- Fly.io — application hosting (United States).
- Anthropic — AI-assisted column mapping, where that help is switched on. It receives only the headings and a few sample values of the file columns the App could not match on its own, never your customer or order data (United States).
- Sentry — error monitoring, which may record technical details of a failed request (United States).
Your data is stored in the United States.
How long we keep it, and deletion
- When you uninstall, the App immediately deletes your access tokens and any saved vendor login cookies.
- About 48 hours after uninstall, Shopify sends a shop-redact request and the App purges all remaining data for your store. You can also request full deletion at any time by emailing us.
- Because the App holds no shopper data, Shopify’s customer data-request and customer-redact requests have nothing to return or erase; a shop-redact request deletes everything.
Security
Data is encrypted in transit (HTTPS). Saved vendor login cookies are encrypted at rest. Each store’s data is isolated so one store can never read another’s.
Your rights
You may request a copy of your store’s data or its deletion by emailing Support@GroundwireSystems.com. Depending on where you live, you may have additional rights under laws such as the GDPR or CCPA; contact us to exercise them.
Changes
We will update this policy as the App changes and revise the effective date above. Material changes will be noted in the App or its listing.
Contact
Groundwire Systems LLC — Support@GroundwireSystems.com, 11125 Park Blvd Suite 104-358, Seminole, FL 33772.